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Subscription, Cancellation & Refund Policy

Draft. Complete commercial settings and reconcile with live checkout/merchant terms before publication.

Effective date: {{EFFECTIVE_DATE}} · Version: 1.0.0 (draft, not yet in effect)

Offer and billing

ESL Teaching Studio is provided by Ian Magistrado Naz, trading as ESL Teaching Studio (the product name; not a registered business). Plan details, device limits, supported systems, price/currency, taxes, billing interval and any trial are displayed before purchase at https://esl-teaching-studio.pages.dev/plan-details/ and checkout. Subscriptions renew at the interval you select unless cancelled. A trial's conversion date, price and cancellation requirements must be disclosed before you accept it.

For checkout processed through Lemon Squeezy, Lemon Squeezy is merchant of record and its Buyer Terms govern the transaction. We provide the software and related product support. This policy supplements the transaction terms and preserves mandatory legal rights.

Cancel a renewal

Use the subscription-management link in your receipt or the supported Manage subscription route described at https://esl-teaching-studio.pages.dev/billing-help/. It shows the current subscription and cancellation status. You can also contact infosyscoreteam@gmail.com with the purchasing email and order reference; do not send card details or passwords.

Check the billing portal/merchant instructions for the applicable renewal cutoff and effective date. Cancellation stops future renewals when confirmed by the billing service. Remaining paid access is kept until the end of the period already paid for, or until the free trial ends if you cancel during the trial. We do not invent a cancellation cutoff that conflicts with checkout or merchant terms. Uninstalling the app, disconnecting Drive or deleting local lessons does not cancel a subscription.

Refunds and consumer remedies

Our confirmed voluntary refund offer is refund requests are accepted within seven days of each charge, including renewals, subject to your rights under applicable law and to Lemon Squeezy's decision as merchant of record. This field must identify eligibility, request period, applicable purchases and any justified exclusions; it must not remain blank at release. Refund requests are handled with Lemon Squeezy under the actual transaction terms, and the merchant may have its own review and fraud-prevention procedures.

Regardless of a voluntary policy, you retain remedies required by applicable law, including relevant remedies for defective, unavailable or misdescribed digital products/services and any applicable withdrawal rights. We do not declare all digital purchases automatically non-refundable. If a jurisdiction requires explicit agreement for immediate digital performance or a separate withdrawal-right acknowledgment, that is addressed through compliant checkout controls rather than a hidden sentence in this page.

To request help, contact infosyscoreteam@gmail.com or the merchant's supported contact route with your order reference and issue. We may need relevant facts to investigate, but do not routinely request government IDs or sensitive learner files. The merchant/payment method determines processing and posting time for an approved refund; we do not promise an unverified universal number of days.

Changes, payment problems and your data

Renewal price changes receive the notice and consent required by transaction terms and applicable law. Payment failure may affect paid features according to the disclosed process. A refund or cancellation can change entitlement but does not transfer ownership of your lessons or automatically delete your Drive backups. Post-subscription local access/export behavior is your lessons stay on your computer, and you can still view, back up and export them; creating, editing and teaching need an active plan.

Account deletion is a separate privacy request. If our deletion flow offers cancellation, we show the billing service's actual result rather than assuming success. Contact infosyscoreteam@gmail.com about personal-information deletion and infosyscoreteam@gmail.com about billing. Complaints follow the process in the Terms of Service without limiting statutory remedies.